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Our replacement guarantee
Hire with confidence. If your housemaid is not the right fit during the guarantee period, we arrange a replacement.
How it works
Simple, written and fair
- Contact us within the guarantee period of your contract.
- Tell us what is not working. We try to solve it first with guidance and a conversation.
- If a replacement is needed, we share new CVs and arrange the change.
Not covered: problems caused by breaking the contract or Oman’s domestic worker rules, such as unpaid salary, no weekly rest day, or holding the worker’s passport.
FAQ
Guarantee questions
Can’t find your answer? Message us on WhatsApp and we will reply quickly.
How long is the guarantee?
Our guarantee period is set out in your contract. The exact terms are written in your agreement.
What counts as a reason for replacement?
If the worker is not suitable for your home, refuses to work, or cannot continue for medical reasons during the guarantee period, contact us to arrange a replacement.
Is there a refund option?
Refund terms are set out in your written agreement. Ask us before you sign and we will explain them clearly.
Start today
Find the right help for your home
Tell us what your family needs. We will share matching CVs, usually within a day.